Orders FAQ

How long does it take my order to arrive?

We do our best to ship your order out same day or the next business day. Depending on the service you chose at checkout, orders sent to European Union coutnries will take takes 5-7 business days to arrive. Courier shipping (DHL) is 2-3 business days on average. The transit time does not start until the package has been scanned into the carrier system.



How do I cancel my order?

We try to fill and send orders as quickly as possible, which may limit our ability to add to your order or prevent a package from shipping. Reach out to our customer care department at hello.beauty@perfectimage.com.cy and we will do our best to help.



What is your return policy?

If you are unhappy or unsatisfied for any reason at all, just let us know so we can help you return your products within 30 days for a full refund. If the product has been opened or used, there will be a 20% return fee applied when received.



Where do you ship?

Perfect Image ships to Europe! If you want to order for another areas, let us know and we will redirect you to our local partners. Simply select your location during checkout to see the available shipping options and prices.



Do you offer free shipping?

Yes, shipping is free for any order over EUR 200.



What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover.